Post by sinthiya007 on Nov 10, 2024 3:40:38 GMT
A chatbot is a special program written to simulate live communication with a user. It is developed for various business areas and provides the same type of answers to frequently asked questions, such as the cost of goods, quantity in stock, delivery times and pick-up points. The advantage of bots is the ability for users to communicate with the chatbot at any time of the day. A potential client does not need to wait for the start of the working day to find out the information they are interested in.
What is a chatbot for?
The chatbot communicates in the form of spoken or written text. The technical dialogue system combines all information into a single channel and uses this database on page seo service to process customer requests. Chatbots are actively used on the pages of online stores, in social networks, messengers, as they simplify the work. They allow:
reduce costs for additional employees.
Simplify the work of the support service by not having managers answer frequently asked questions,
increase customer loyalty through the ability to interact around the clock.
Managers communicate with clients only on complex issues and do not waste time constantly repeating standard answers.
How does a chatbot work?
The chatbot operates either on the basis of certain algorithms or on the basis of artificial intelligence. Chatbots of the first type use a catalog of certain questions and answers.
An AI-powered chatbot can learn from existing conversations. It recognizes user intent, the content of the question, can create shortcuts and conduct more complex conversations on its own, and can provide answers to previously unasked questions. For example, AI-powered chatbots connect to other types of software to handle personalized requests, including delivery status, changes to company details.
What is a chatbot for?
The chatbot communicates in the form of spoken or written text. The technical dialogue system combines all information into a single channel and uses this database on page seo service to process customer requests. Chatbots are actively used on the pages of online stores, in social networks, messengers, as they simplify the work. They allow:
reduce costs for additional employees.
Simplify the work of the support service by not having managers answer frequently asked questions,
increase customer loyalty through the ability to interact around the clock.
Managers communicate with clients only on complex issues and do not waste time constantly repeating standard answers.
How does a chatbot work?
The chatbot operates either on the basis of certain algorithms or on the basis of artificial intelligence. Chatbots of the first type use a catalog of certain questions and answers.
An AI-powered chatbot can learn from existing conversations. It recognizes user intent, the content of the question, can create shortcuts and conduct more complex conversations on its own, and can provide answers to previously unasked questions. For example, AI-powered chatbots connect to other types of software to handle personalized requests, including delivery status, changes to company details.